About the Document Exchange
Overview
Communication of information between trading partners is vital to successful and profitable trading relationships. An Electronic Trading Exchange facilitates efficient sharing of trade information between partners within a supply chain and takes this communication to a higher level allowing greater independence, control and security.
The Timber and Hardware Document Exchange has been specifically designed to service the eCommerce needs of Australian suppliers and their customers. This Exchange provides business-to-business electronic document exchange and management services. It utilises industry standard eCommerce software and infrastructure providing clients with a secure and reliable store and forward messaging capability. The model has been developed to function in an open trading environment, and makes extensive use of the Hardware Industry Working Group (HIWG) document standards.
Features
Flexible Any-to-Any Translation
Trading through the Timber and Hardware Exchange means that your organisation is software application independent. Regardless of the business application you and your trading partners are running, the Timber and Hardware Exchange facilitates translation so that each partner can trade using one communications method and one data format for each document type.
Supporting Multiple Communications Methods
The recommended method of connecting to the Timber and Hardware Exchange is using the Pacific Exchanger Internet software provided by Pacific Commerce. The Timber and Hardware Exchange supports other forms of communications methods including FTP, SMTP (email), VAN (Value Added Network), external network interconnects, and modem dial-ups.
Independent Data Formats
Anyone involved with logistics and supply chain management knows that the paperwork they receive comes in a multitude of different formats. The Timber and Hardware Exchange allows you to send and receive trading information in an electronic format that is independent of your partner's format.
Precise Audit Trail
The Timber and Hardware Exchange tracks and records each transaction with meticulous precision. Any incomplete transactions are detected and reported with fully descriptive archives available for auditing. Reports are generated regularly and include all vital trade information for tracking and billing.
Reduced Complexity
Utilising the Timber and Hardware Exchange means that organisations are spared the complexity involved of integrating and translating trade information. Business applications or processes can be upgraded with minimal effort and little or no disruption to trade. The business processes involved with trading are automated and simplified to increase accuracy, reduce data entry and eliminate re-keying of information, resulting in a more cost effective process.
Benefits
To reduce operational costs
To increase efficiencies in business document delivery
To provide accurate product information to the industry buyers
Form a closer relationship with trading partners
Reduce human errors
Reduce delivery lead-time
Enhance customer service
How to get involved
There are a number of T&HE resources available, describing in more depth the services and benefits of becoming a T&HE client. These include:
A detailed description of the operation and service components of the Timber & Hardware Exchange is contained in the T&HE Service Description document.
More information on the Pacific Exchanger software client is contained in the User Manual for Pacific Exchanger.
Web Form clients are provided with a Web Forms User Guide.
Catalogue Services clients are provided with an Online Tools User Guide.
All clients are provided with a User Support Quick Reference Guide that contains procedures and contact details for support requests and fault restoration.
Software upgrades and troubleshooting information is provided to clients via their secure Login at this web site.
To find out more about the Timber and Hardware Exchange services and how you can utilise them for your business, please call us on 03 9135 1900 or 02 9468 3333 or send us your enquiry using our Enquiry Form and we will get back to you as soon as possible.
To request written information about the Timber and Hardware Exchange services, send us your enquiry using our Enquiry Form and we will get back to you as soon as possible.